Privacy Policy

AgentLink Pty Ltd ACN 682 149 211 (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data, and how you can contact us with any concerns about our handling of your information.

We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth), as well as any relevant State or Territory privacy laws. Our practices also align with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) to ensure responsible communication and data management.

What Is Personal Information?
Personal information includes any data that identifies you or could reasonably be used to identify you. This may include your name, address, phone number, email, and other contact details, regardless of format.

How AgentLink Gathers and Retains Your Personal Data

AgentLink collects personal information lawfully and transparently, primarily from you or an authorised representative. This may occur when:

  • You contact us via phone, email, mail, or online forms

  • You visit our website, including when requesting commission or suburb proposals

  • We provide products or services to you

  • You participate in promotions, competitions, or special offers run by AgentLink or our partners

  • You provide consent for AgentLink to source your data from a third party through an API

We may also source personal information from publicly available records, third parties, or legally obtained marketing lists.

If you provide details about another person (such as a family member), you must ensure they are aware of this Privacy Policy.

What Personal Information Does AgentLink Gather?

The type of information we collect depends on the nature of your interaction with us. This may include:

  • Your name, address, phone number, and email when you request real estate agent proposals

  • Any additional information necessary for us to deliver our services or fulfill your requests

  • Agents names, photos, sales statistics, and other personal information

If you interact with us via our website or over the phone, any personal information provided is collected and securely stored by AgentLink.

Failure to provide necessary personal information may prevent us from offering certain products or services to you.

How We Use Your Personal Information at AgentLink

We use personal information for purposes such as:

  • Delivering products and services

  • Responding to inquiries and providing customer support

  • Sending marketing materials, offers, and promotional communications. You can opt out of these communications by contacting us

  • Informing customers about additional products, services, or offers that may be of interest

  • Referring you to approved third-party partners who may contact you with relevant services

  • Ensuring compliance with our contractual obligations

  • Enhancing customer service through feedback and data analysis

  • Meeting legal and regulatory requirements

  • Handling legal or commercial disputes

  • Recruiting and considering applicants for employment

  • Managing relationships with suppliers, partners, and stakeholders

  • Conducting research and improving marketing strategies

Additionally, data collected via our website is analysed to track visitor activity, trends, and preferences.

If we use your information for purposes not previously disclosed, we will update this Privacy Policy and apply the changes to data collected after the update.

Disclosure of Personal Information

In conducting business, we may share personal data with third parties under certain circumstances, such as:

  • When a property is sold or rented, the associated agent pays us a referral fee. To facilitate this, we must share your information with agents

  • Upon submitting a suburb request your information may be shared with featured agents

  • With professional advisers, including lawyers and auditors

  • With service providers, including

    • IT service providers

    • Payment processors and financial institutions

    • Marketing and research organizations

  • With approved commercial partners, such as financial institutions, mortgage brokers, or utility providers

  • As required by law or authorised by you

We require third parties to maintain the confidentiality of your information.

Direct Marketing

We may contact you with promotional information regarding our products or those of our partners. Communications may be via mail, phone, email, or SMS. You can opt out at any time by contacting us.

Opting Out of Direct Marketing

To stop receiving promotional communications, contact us directly or emailing info@agentlink.au. We may need to verify your identity or clarify your request before processing your opt-out.

Overseas Disclosure of Personal Information

Some of our service providers are located overseas, and we may share data with these recipients. For example, we may use third-party platforms to store or deliver data. These platforms are managed by external organizations and may be located outside Australia.

Data Security

We take reasonable precautions to protect personal information from misuse, loss, and unauthorised access. These measures include secure storage of documents and restricted access to data.

Website Usage

Our website is hosted in a secure environment, though transmission of data over the internet carries inherent risks. We use cookies to enhance your experience and gather non-personally identifiable information for website optimisation and marketing.

When visiting our website, we may collect:

  • Server address

  • Domain name

  • Date and time of visit

  • Pages accessed and documents downloaded

  • Referring website

  • Browser type

This data helps us maintain and improve our services. We may also use tools to monitor and analyse user activity for better service delivery.

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information. Examples include Facebook, Instagram and TikTok.

Accessing and Correcting Your Information

If you believe your personal data is incorrect, incomplete, or outdated, please contact us. You may request access to or correction of your information by emailing info@agentlink.au.

Contact Us

For any privacy-related inquiries or concerns, please contact us at:

Email: info@agentlink.au

Updated: 15 January 2025