Privacy Policy

Updated: 16 October 2025

AgentLink Pty Ltd ACN 682 149 211 (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data, and how you can contact us with any concerns about our handling of your information.

We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth), as well as any relevant State or Territory privacy laws. Our practices also align with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) to ensure responsible communication and data management.

What Is Personal Information

Personal information includes any data that identifies you or could reasonably be used to identify you. This may include your name, address, phone number, email, and other contact details, regardless of format.

How AgentLink Gathers and Retains Your Personal Data

AgentLink collects personal information lawfully and transparently, primarily from you or an authorised representative. This may occur when:

  • You contact us via phone, email, mail, or online forms

  • You visit our website, including when requesting commission or suburb proposals

  • You complete a Meta Lead Ad or other online lead form

  • We provide products or services to you

  • You participate in promotions, competitions, or special offers run by AgentLink or our partners

  • You provide consent for AgentLink to source your data from a third party through an API

We may also source personal information from publicly available records, third parties, or legally obtained marketing lists.

If you provide details about another person (such as a family member), you must ensure they are aware of this Privacy Policy.

What Personal Information Does AgentLink Gather

The type of information we collect depends on the nature of your interaction with us. This may include:

  • Your name, address, phone number, and email when you request real estate agent proposals

  • Any additional information necessary for us to deliver our services or fulfil your requests

  • Agents’ names, photos, sales statistics, and other professional information

Failure to provide necessary personal information may prevent us from offering certain products or services to you.

How We Use Your Personal Information

We use personal information for purposes such as:

  • Delivering products and services

  • Responding to inquiries and providing customer support

  • Sending marketing materials, offers, and promotional communications (you can opt out at any time)

  • Informing customers about additional products or services offered by AgentLink

  • Referring you to the featured real estate agent(s) in your area to respond to your enquiry

  • Ensuring compliance with our contractual obligations

  • Enhancing customer service through feedback and data analysis

  • Meeting legal and regulatory requirements

  • Handling legal or commercial disputes

  • Managing relationships with suppliers, partners, and stakeholders

  • Conducting research and improving marketing strategies

We do not use personal data collected from Meta Lead Ads or web forms to create advertising or lookalike audiences, and we do not sell or share personal data with unrelated third parties.

If we use your information for purposes not previously disclosed, we will update this Privacy Policy and apply the changes to data collected after the update.

Disclosure of Personal Information

In conducting business, we may share personal data with third parties under certain circumstances, such as:

  • When a property is sold or rented, the associated agent pays us a referral fee. To facilitate this, we may share your details with that agent.

  • When you submit a suburb or commission comparison request, your information may be shared only with the featured agent in your area (or up to three local agents if stated in the form).

  • With professional advisers, including lawyers and auditors

  • With service providers, including:

    • IT and hosting providers

    • Payment processors and financial institutions

    • Marketing and research organisations (only where anonymised or aggregated)

  • With approved commercial partners, such as financial institutions, mortgage brokers, or utility providers, where you have provided consent

  • As required by law or authorised by you

AgentLink requires all third parties to maintain the confidentiality of your information and to use it only for the specific purpose for which it was provided.

Direct Marketing

We may contact you with promotional information about our own products and services. Communications may be via mail, phone, email, or SMS.

We do not allow third parties (including agents) to use your information for independent marketing unless you have expressly agreed to it.

You can opt out at any time by contacting us.

Opting Out of Direct Marketing

To stop receiving promotional communications, contact us at info@agentlink.au. We may need to verify your identity before processing your request.

Meta Lead Data and Platform Compliance

Where data is collected through Meta Lead Ads or similar advertising platforms:

  • We comply with Meta’s Lead Ads Terms and all data-protection requirements.

  • Lead data is used solely to fulfil the enquiry for which it was collected (for example, to connect you with a local agent).

  • We do not upload lead data to Meta or any other advertising platform for targeting, remarketing, or audience creation.

  • Agents receiving such data are contractually bound to use it only for your requested purpose and may not resell or share it.

Overseas Disclosure of Personal Information

Some of our service providers may store or process data outside Australia. These providers are carefully selected and required to meet high standards of data security and confidentiality.

Data Security

We take reasonable precautions to protect personal information from misuse, loss, and unauthorised access. These include secure document storage, encrypted digital systems, and limited employee access.

Website Usage

Our website uses cookies to enhance your experience and track non-identifiable visitor data such as IP address, pages visited, and browser type. You can disable cookies through your browser settings, though this may affect website functionality.

Third-Party Links

Our website may include links to third-party sites such as Facebook, Instagram, and TikTok. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Accessing and Correcting Your Information

If you believe your personal information is incorrect, incomplete, or outdated, you may request correction or access by emailing info@agentlink.au.

Contact Us

For any privacy-related inquiries or concerns, please contact us at:

Email: info@agentlink.au

Updated: 16 October 2025